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Changing Your Order As long as your order has not been dispatched, simply email our Customer Service and we will amend your order. If the order has already been dispatched, then you will have to return the item you wish to change in accordance with our cancellation policy below. Cancellation Orders that have not been dispatched can be cancelled at any time before shipping by contacting customer services by email, custom@sdarm.org. After the order has been shipped, you have the right to cancel your order, or part order, up to 10 (ten) working days after the day following the delivery, again by contacting customer services by email. All items must be returned at your cost to us at the address specified below. We will refund any charge paid through the same manner as they where paid within 30 (thirty) days of receiving your cancellation request. If after informing us that you wish to cancel your order you have not returned the products within 21 (twenty one) days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. All items returned must be in the same condition that we dispatched them to you in. Items that are returned that have been opened or used can not be returned (unless not as described; faulty items fall under our returns policy) as by opening and using the product you are deemed to have accepted the goods. Important Information about returns The
product must be returned with the original packaging. Reformation
Herald Publishing Association regret that we cannot be held responsible
for non-delivery of returned goods so we recommend you use an insured
delivery service. If an item has been returned for any reason other
than a product fault or a mistake weÕve made, you will be refunded
the cost of the goods but not the return postal charges. Your statutory
rights are not affected. All items to be returned should be sent to: Reformation
Herald Publishing Association Returns If for any reason you are not fully satisfied with your purchase, you can return any item within 10 (ten) working days of receiving the delivery. This is classed as a cancellation and are processed under our cancellation policy. For faulty products under guarantee or shipping mistakes please email Customer Service of your intention to return a product along with the reason for the return. You should return the product to us along with proof of postage costs, which we will refund, to the address indicated by customer services or the address listed in the Customer Services area. Reformation Herald Publishing Association regret that we cannot be held responsible for non-delivery of returned goods so we recommend you use the insured delivery service. All items to be returned should be sent to: Reformation
Herald Publishing Association |
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